SHIPPING & RETURNS We have a very simple and hassle free return policy. You may return unworn & unwashed merchandise with all tags attached in the original box packing as it was delivered to you. The following general returns policy is applicable to all items sold on www.boutiquekolkata.com 1. In general, an item may be eligible for return within the applicable return window of 7 days if it fulfills one or more of the following conditions: o Was delivered in a physically damaged condition o Has missing parts or accessories o Is different from what was ordered o Is no longer needed (not all items may be eligible) Products marked as "non-returnable" on the product detail page cannot be returned. 2. Products that are sold as packs cannot be returned as individual items. 3. All items must be returned in their original condition, with price tags intact, original accessories and in the original box/packaging as delivered to you. 4. We reserve the right to refuse the return of items if in case an item/s is damaged, soiled or altered. The same will be sent back to the customer. 5. Items bought under discount during sales or special promotions, or using credit coupons or promo-codes cannot be returned. Return Pickups Boutique kolkata may arrange reverse pickup but will reserve the right to deny reverse pickup depending on the circumstances and the reason behind return, you might also be asked to opt self shipping option. Refunds Applicable timelines for refunds Payment Method Refund Method Refund Time-frame (Post Receipt of Merchandise) Credit Card/ Debit Card NEFT to Bank Account 3-5 Business Days Net Banking NEFT to Bank Account 3-5 Business Days Cash on Delivery NEFT to Bank Account 3-5 Business Days Cash on Delivery NEFT to Bank Account 2 Business Days Note: · For damaged/ defective products, we will issue a refund only if the product cannot be repaired or replaced. · The value of the credit coupon/refund to your account will be equal to the final amount paid by you (after discounts) at the time of purchase. · In applicable cases, the courier return charges will be added to the amount. · If you return an item because “you no longer need it”, we will not be required to refund the shipping charges. Shipping In order to deliver your order accurately, in good condition and always on time we partner only with reputed national courier companies to ship your orders. At Boutique Kolkata we know how important it is for you to maintain your privacy. We will ship out orders in a protected and concealed packaging, and the invoice will not list the contents of the box. Giving you the freedom to have your order delivered anywhere without disclosing the contents of the package. We generally dispatch your orders within 24-48 hrs, you may expect the order to be delivered to you within 2-3 days in major cities and 5-7 days in other locations depending upon your pin code. Once dispatched you will be able to track Your order online by clicking on “Track Order” option placed on Top Left corner of the home page. Shipping on all orders above Rs. 999 is absolutely free, for all orders below Rs.999 a nominal amount of Rs.75 will be charged for delivery. We charge a nominal convenience charge of Rs. 35 - Rs. 40 on all Cash on Delivery orders. This charge shall not be levied if you opt for any prepaid mode such as Debit/Credit card, Net banking or Credits. While we shall endeavor to ship all items in your order together, this may not always be possible due to product availability. We will intimate you in such cases via mail.